FAQs
My pipe burst while I was traveling. Will insurance deny it?
Policies treat freeze losses in an empty house differently, especially when they required heat or a water shutoff. Call your insurer quickly, and keep the photos and moisture logs whatever the answer turns out to be.
Will they open every wall to find the water?
No. Openings belong where moisture readings show water ran. Ask to see the moisture map before anyone cuts drywall.
Do I need a plumber first?
You often need both within hours. The plumber repairs the line. Extraction and drying belong to the restoration company.
Will the equipment run longer than it needs to?
Ask for daily readings and a written drying goal. The equipment should leave when the materials reach that goal.
How do I keep this from happening next winter?
Disconnect hoses, drain the irrigation backflow preventer, insulate exposed pipes and keep the heat on. A plumber can reroute lines that freeze year after year.